Terms and Conditions

These Terms and Conditions ("Terms") govern your access to and use of the OrbitRuna platform, including our website, customer portal, and runner portal (together, the "Service"), operated by Viklance Orbit LTD, a company registered in Nigeria under RC number 9521166.

By checking the box at signup, or by accessing or using the Service, you ("you", "your", "user") agree to be bound by these Terms. If you do not agree, do not use the Service.

OrbitRuna is a procurement infrastructure platform for Nigerian small and medium businesses and individuals. You submit a request describing what you need. We source it, inspect it, purchase it, and deliver it to you through a verified runner. OrbitRuna is not a dispatch or errand-running app. We manage the full procurement process on your behalf, from sourcing through delivery.

OrbitRuna currently operates in Lagos State and Ekiti State. We may expand to additional states or regions from time to time. Expansion of our service area does not require an update to these Terms, and availability in your location is not guaranteed.

To use the Service, you must be at least 18 years old and capable of forming a binding contract under Nigerian law. Each individual or business may hold only one active customer account. You agree to provide accurate, current, and complete information when registering, and to keep that information up to date.

Individual and Business customers. You may register as an individual or as a registered business. Where you register as a business, you agree to provide accurate company details if we request them. Both account types receive the same service and are charged the same way, as set out in Section 9.

Runners. Runners are independent field agents who fulfill procurement requests on behalf of OrbitRuna customers. Runner accounts are subject to additional terms in Section 10 below.

Every order moves through the following stages: Pending (submitted, awaiting sourcing), Sourced (a vendor and item have been identified), Inspected (the item has been checked for quality and accuracy), Purchased (payment to the vendor has been made), In Transit (the item is being delivered to you), and Delivered (the order is complete). An order may also be Cancelled at eligible stages, as described in Section 8.

All payments are processed through a licensed third-party payment processor integrated into the platform. Funds you pay for an order are held in escrow and released to cover vendor costs and platform fees only once fulfillment is confirmed at the appropriate order stage.

The fees payable on every order, and how they are calculated, are set out in Section 9. Rush runs are priced at a higher rate than standard runs to reflect prioritized fulfillment.

If the actual cost of your item exceeds your initial quote, your order may require a top-up before it can proceed to purchase. A top-up covers the cost of goods only and does not change the fees already paid under Section 9.

All payment instructions related to your order will only ever be communicated to you through the in-app order thread. We will never ask you to pay a runner directly, and you should never do so. The only payment you make outside the app is to your independent delivery provider at drop-off. See Section 11.

You may cancel an order while it remains in Pending status without incurring any charge for the goods. Once an order has moved to Sourced or beyond, cancellation may be subject to a partial charge to cover costs already incurred.

The logistics fee described in Section 9 is non-refundable. It funds the movement required to fulfil your request, and that cost is committed as soon as we begin working on your order. It is not returned if you subsequently cancel, at any order stage.

Approved refunds are processed back to your original payment method or wallet balance within a reasonable timeframe, and the order's payment status will be updated to Refunded.

OrbitRuna is pay-as-you-go. There is no subscription, no monthly commitment, and no minimum spend. You are charged only when you submit a request.

Each request carries two compulsory fees, both payable upfront before we begin sourcing:

Service fee. Covers sourcing, price comparison, vendor verification, and quality inspection. The amount depends on the run type you select (Standard, Rush, or Bulk) and on the value of the goods you are requesting. It is calculated in bands: each portion of your order value is charged at its own rate, and the rate reduces on the higher bands, so larger orders pay a lower overall percentage. A minimum fee applies to small orders.

Logistics to market.A flat fee, set per run type, covering the runner's trip to the market to source your items. It does not vary with the value of your order.

This fee does not cover delivery of your items to you. Delivery is arranged separately through a third-party ride-hailing or courier service, and the cost of that delivery is payable by you in addition to the fees above. It is not included in, or covered by, the logistics to market fee.

Both fees are shown to you in full before you are asked to pay, and the total is confirmed at the payment step. The fees applying to your order are fixed at the moment you submit it; if we later change our published prices, your existing order is unaffected. Current prices are always shown on the platform.

Both fees are separate from the cost of the goods themselves, which is handled under Section 7. The logistics fee is non-refundable once your order is submitted and paid for, as set out in Section 8.

This section applies only to runner accounts.

Before activation, every runner must complete our verification process, including submission of a valid government-issued ID, a verification photo, and guarantor information. OrbitRuna reserves the right to decline or suspend any runner application that does not meet our verification standards.

Runners operate as independent contractors and are not employees of Viklance Orbit LTD. Runners are compensated through commission on completed orders, at rates communicated through the platform, including higher rates for rush orders.

Runners must conduct themselves professionally with customers and vendors at all times. Failure to meet conduct standards may result in suspension or termination of a runner account.

Runners may not accept, negotiate, or fulfill any order that was not created and assigned through the OrbitRuna platform. See Section 11.

This is the most important rule in these Terms, for both customers and runners.

• All order details, instructions, and payment communication must take place inside the in-app order thread. Nothing communicated outside the app carries any weight or protection.
• Customers must never pay a runner directly, and must never send money, bank details, or account information to anyone except exactly what is instructed inside the order thread in the app.
• Runners must never collect, negotiate, or fulfill an order that was arranged offline or outside the platform.

One narrow exception: paying for delivery. Delivery of your goods is arranged through a third-party ride-hailing or courier service of your choosing, and you pay that provider directly, usually at drop-off. That payment is permitted and does not breach this section. It is a payment to an independent delivery provider, not to OrbitRuna and not to your runner. OrbitRuna does not arrange, guarantee, or take responsibility for that delivery, and the amount is set by the provider, not by us.

This exception applies only to an independent delivery provider. If a runner asks you for money for any reason, including transport, fuel, or delivery, that is a breach of these Terms. Do not pay it, and report it through the order thread.

Aside from that single exception, any transaction conducted off the platform, including direct contact between a customer and a runner outside the app, or any payment made outside the app, is not tracked, not protected, not refundable, and not the responsibility of OrbitRuna. You bear all risk for any such transaction.

Violating this rule is grounds for immediate suspension or termination of your account under Section 17.

Every vendor must complete our verification process before being assigned to fulfill any order. You acknowledge that OrbitRuna sources items only from vendors we have vetted, and that this verification is a core part of the service we provide.

You agree to provide accurate delivery information, to submit only genuine orders, and to treat runners and our support staff with respect. You agree not to attempt to circumvent the platform to deal directly with a runner or vendor, as described in Section 11. Violation of these responsibilities may result in suspension or termination of your account.

If you have a complaint about an order, a runner, or the Service generally, you may submit it through the complaints channel available in your dashboard. We will review and respond to complaints within a reasonable timeframe.

To the maximum extent permitted by law, OrbitRuna's total liability to you for any claim arising from your use of the Service is limited to the amount you paid for the order giving rise to the claim. OrbitRuna is not responsible for defects in products sourced from third-party vendors beyond our verification obligations, or for delays caused by circumstances outside our reasonable control.

All content, branding, trademarks, and platform software associated with OrbitRuna are the property of Viklance Orbit LTD. You may not copy, reproduce, or use our branding or platform content without our written permission.

We may suspend or terminate your account if you violate these Terms, including but not limited to repeated attempts to conduct business off the platform as described in Section 11. You may close your account at any time by contacting us.

We may update these Terms from time to time. We will notify you of material changes by email or through an in-app notice. Continued use of the Service after a change takes effect constitutes acceptance of the updated Terms.

These Terms are governed by the laws of the Federal Republic of Nigeria. In the event of a dispute, we encourage you to first contact us to seek an informal resolution. If a dispute cannot be resolved informally, it will be subject to arbitration or the jurisdiction of the courts of Nigeria.

If you have questions about these Terms, contact us at orbitruna@gmail.com or WhatsApp +234 811 453 8964.